Customer Relations
Customer Relations is an integral part of a company's image and brand, and it is often measured by the degree of responsiveness provided before, during and after a purchase. Whether your business is B2B or B2C, every business should practice good customer relations. By the way, if you haven't already - go ahead and sign up for my free ezine (see the box on the right?). Try it, you'll like it. :)
Your Customers’ Rights
We teach our employees that our customers have the right to be treated with respect. And they have the right to equal and fair treatment.
And let’s not forget old faithful: The Customer is Always Right.
While these tenets of business should (usually) stand in the name of good customer service, a customer’s rights are really more user-driven.
What I mean by that is, at the basic level, your customers are in charge of their own rights.
Your customers have the right to:
1) Pay no attention to you if your messages are irrelevant
2) Dislike or distrust you if you try to manipulate or lie to them
3) Choose someone else instead of you to provide a similar product or service
Don’t give your customers a reason to execute their rights.
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